無(wú)懼商務(wù)英語(yǔ)電話的竅門
在商務(wù)活動(dòng)中，你無(wú)法避免使用電話溝通業(yè)務(wù)。在談話中，禮儀是否恰當(dāng)，用語(yǔ)是否專業(yè)，能否準(zhǔn)確把握談話走向，都有可能改變最后的結(jié)果。How to get the right level of formality, sound professional, but friendly too?
Never fear, though! 我們將引導(dǎo)你進(jìn)行一次專業(yè)的商務(wù)對(duì)話。
☎先來(lái)兩個(gè)小竅門熱熱身：
1. 當(dāng)你表達(dá)請(qǐng)求的.時(shí)候，你可以試著使用"can, could, would, may"。
2. 不論你在請(qǐng)求或者接受信息、幫助的時(shí)候，都別忘了使用"please, thank you, thanks very much"。
☎下面我們來(lái)看看電話技巧：
Strategy 1 問(wèn)候
無(wú)論你是打出還是接聽(tīng)電話，都應(yīng)以禮貌的問(wèn)候或者寒暄作為開(kāi)始，例如：
Hi, how’ve you been?或者Nice to hear from you.等等。
Strategy 2 逐步表明來(lái)意
不表明電話來(lái)意是肯定不行的，你該從友好的問(wèn)候正式轉(zhuǎn)到工作目的上了。你可以使用I’m just calling to …作為過(guò)渡。例如：
I’m just calling to see if you would like to set up a meeting.
如果是相反的情況，你需要引導(dǎo)對(duì)方表明來(lái)意，例如：
So what can I do for you?
Strategy 3 禮貌的打斷別人
如果你碰巧是在和一個(gè)非常健談的人進(jìn)行電話溝通，可能說(shuō)了很久都沒(méi)有說(shuō)到正題上，而且你發(fā)現(xiàn)很難插上話，那么你就應(yīng)該打斷他，但是記得一定要禮貌客氣。例如：
I would like to say something here, if I may.
Allow me to make a point.
May I interrupt you for a second?
Strategy 4 確認(rèn)
如果你在通話中和對(duì)方制訂了某些計(jì)劃，記得要在電話結(jié)束時(shí)確認(rèn)細(xì)節(jié)。你可以這么開(kāi)始：
Please let me confirm...
So, let me make sure I’ve got things straight...
Strategy 5 結(jié)束電話
有時(shí)這可能是通話中最難把握的一部分。你可以祝福別人，例如在合適的情況下說(shuō)：
Good luck on that interview 或 Hope you feel better soon。
或者，你可能想要確認(rèn)一下你們制訂的任何計(jì)劃：
I’ll see you on Friday, then.
最簡(jiǎn)單的方式，你可以說(shuō)和對(duì)方的通話非常愉快：
Well John, it’s been a pleasure talking to you.
☎常用的電話用語(yǔ)：
The start of the call:
Hello.You've reached the accounts department.
Please hold and I'll put you through.
Could I speak to Daniel, please?
Who shall I say is calling?
My name is Monica.When someone is busy:
I'm afraid he's out of the office today. Can you call back later?
Sorry, he's not available at the moment.
I'm afraid she's in a meeting at the moment.
Would you like me to take a message?
Can I take your number please?
OK. I'll make sure he gets the message.Appointments:
I'd like to arrange an appointment, please.
When's convenient for you?
Would next Friday be OK?
Sorry I'm busy then. But I could make ... (e.g. Wednesday).
Shall we say ... (4:00 pm)?
That sounds good. Thank you.
OK. See you then.Making an enquiry:
I'd like to enquire about ... (e.g. flights, prices, products, services, etc.)
Could you tell me about ...?
I just need to check a couple of things. Can I call you back later to confirm?
如果你正在尋求一個(gè)有挑戰(zhàn)性的機(jī)會(huì)來(lái)鍛煉口語(yǔ)的話，那就拿起電話來(lái)吧!
If you're looking for a challenging situation to practice your English, just pick up the telephone.
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